Card safety tips
These tips are meant to make you aware that although rare, crime involving your debit or credit card can happen. Preventing this crime is a cooperative effort between you and Addition Financial.
Protecting your card
- Always protect your card and keep it in a safe place.
- Do not leave your card lying around. No one should have access to the card but you and any joint users. Immediately notify your bank if it is lost or stolen.
- Keep your Personal Identification Number (PIN) a secret. Never write it down anywhere, especially on your card.
- Never give any information about your card or PIN over the telephone or online. For example, if you receive a call, supposedly from your bank or possibly the police, wanting to verify your PIN, do not give that information. Notify the police and your financial institution immediately.
Using your card
- Be aware of your surroundings, particularly at night. If you observe or sense suspicious persons or circumstances, do not use the ATM at that time.
- Have your card ready and in your hand as you approach the ATM. Don't wait to get to the ATM and then take your card out of your wallet or purse.
- Visually inspect the ATM for possible skimming devices. Potential indicators can include sticky residue or evidence of an adhesive used by criminals to affix the device, scratches, damaged or crooked pieces, loose or extra attachments on the card slot, or noticeable resistance when pressing the keypad.
- Be careful that no one can see you enter your PIN at the ATM. Use your other hand or body to shield the ATM keyboard as you enter your PIN.
- To keep your account information confidential, always take your receipts or transaction records with you.
- Do not count or visually display any money you received from the ATM. Immediately put your money away and count it later.
- If you are using a drive-up ATM, be sure passenger windows are rolled up and all doors are locked. If you leave your car and walk to the ATM, lock your car.
Special precautions for using an ATM at night
- Park close to the ATM or night deposit in a well-lighted area.
- Take another person with you, if at all possible.
- If the lights at the ATM are not working, don't use it and notify your financial institution.
- If shrubbery has overgrown or a tree blocks the view, select another ATM and notify your financial institution.
- Please report any suspicious activity or crimes to the police and your financial institution immediately.