FAQs

General Questions

Yes, visit this link to schedule an appointment with an Addition Financial representative at the branch that’s most convenient for you.

The easiest way is to log into your online banking account.  From the Menu option select “Profile” then “Update Profile” and “Change Profile”. Click the blue “Edit” button to change anything in your profile including your name and address. You may also stop by a branch or call us to update your information.

You can make a loan payment via online banking, through the mobile app, over the phone or in person at any of our branch locations.

Addition Financial has contracted with a trusted and secure contact center staffed by trained professionals who can answer calls on our behalf to avoid long wait times. The service also provides our members with after-hours support for some basic services. If the agent is unable to answer your question or complete the service you requested, they will submit a service event/ticket and an Addition Financial representative will respond to you directly.

No. To get your free box of checks, call us at 407-896-9411 and request your annual free box. If you order checks online, you will be charged for the order.

If your address has changed since your last check order, please give us a call at 407-896-9411 and we will order the checks for you. Only use the check order online if the information has not changed since your last check order.

To dispute a charge online:

  1. Log into online banking.

  2. View your credit card transactions.

  3. Click the “dispute” button next to the charge you would like to dispute.

To dispute a charge over the phone:

Call the credit card fraud department at 1-800-235-7728.The phone number is also listed on the back of your credit card.

Log into online banking and select “View Transactions” then click "Dispute Debit Transactions". You may also call us or come into a branch for assistance.

No, you must use your routing number and your 14-digit checking or savings account number.

First, reach out to the other financial institution to cancel the payment. If they are unable to cancel the payment, stop by a branch or give us a call to complete a Written Statement of Unauthorized/Improper ACH Debit Activity. This form needs to be completed and signed before the funds can be returned to your account.

Since you present your card before you pay for gas, the purchase will not automatically be declined at the pump if you don’t have enough funds in your account to cover the entire purchase. Instead, you will be charged the full amount on your card and your account will be overdrawn, resulting in a fee.

To ensure you don’t accidentally overdraw your account, keep track of your balance by logging into online banking or checking our mobile app. It’s a good practice to check your balance before you start to fill up.

Our routing number is 263181384.

Online Banking

You can add an external account to transfer to and from another financial institution by following these steps:

  1. Log in to online banking.

  2. From the Account Summary page, click "Settings".

  3. Click "Manage External Accounts".

  4. Click "Add an account at another financial institution that is not listed”.Follow the prompts.

  5. Addition Financial will send small trial transactions that will validate the information you entered. The process may take up to three days.

  6. Monitor your account at your other financial institution to review the amounts deposited by Addition Financial.

  7. Return to Addition Financial online banking and on the Manage External Accounts sub-tab click the “Verify” link.Enter the trial amounts.

  8. Once the verification process is completed, the status will change to “Active”.

For printed proof of payment, please call us at 407-896-9411.

Log in to online banking. From the Menu, select “Settings” then select “Manage Travel Settings".

  1. Follow this link and fill out the required information then click submit.

  2. You will be taken to a new screen where you can reset your password.

If you are still having trouble logging in, give us a call at 407-896-9411.

Occasionally our online banking network may be temporarily unavailable due to routine maintenance or system issues. These outages generally do not last long. Try your request again later and if you still get the same error message, contact us at 407-896-9411.

Log into online banking. From the Menu option, select “My Profile” then select “Settings” and “Change Statement Preferences."

Log into online banking. Then, from the Menu option select “Profile” then select “My Account Numbers”.

Windows and Mac: Current stable versions of internet browsers (Google, Microsoft, Apple, Mozilla, etc.)

Mobile App: iOS or Android version capable of supporting the newest version of our app.

If you are having trouble logging into online banking, please call us at 407-896-9411.


Locations & Services

Nearly all of our branches are open to serve you on Saturdays from 9:00 am until 1:00 pm. For a full list of our branches and hours, please see our locations page for more information.

Addition Financial hosts e-recycling and shredding events periodically throughout the year, so please check our events page for an upcoming shred event.

You may open an account over the phone, in person at any branch or online.

You may see our full list of branches and ATMs on our Locations and Hours page.

You may see a full listing of our savings, mortgage, business, credit card, and loan rates on our rates page.

Yes, we have safe deposit boxes at many of our branch locations. To see which branches offer safe deposit boxes, please visit our Locations and Hours page.

Yes we do, at nearly every branch. Visit our Locations & Hours page to learn which branches offer the service and to make an appointment.


Members:

Follow this link
 and choose the type of loan you would like to apply for, then select “apply now”.

Non-members:
Before you can apply for a loan, you’ll need to become a member of the credit union. You can join and apply at the same time.
Follow this link and select “Join & Apply”.

  1. Fill out the application in its entirety.

  2. Once you finish your application, we will review it and call you with next steps.