FAQs

General Questions

When you swipe your card at the pump, the merchant will automatically hold $100.  If you don’t have $100 in your account, courtesy pay kicks in and you could be charged a fee.  To avoid this, go inside and swipe your card inside.
First reach out to the other financial institution to cancel the payment. If they are unable to cancel the payment please either stop by a branch or give us a call to complete a Written Statement of Unauthorized for Unauthorized/Improper ACH Debit Debit Activity. This form needs to be signed before the funds can be returned to your account.
No, you must use your routing number and either your checking account number or savings account number.
Log in to online banking and select "dispute/fraud debit card transactions" or come into a branch.
Call the credit card fraud department at 800-235-7728.  The phone number is also listed on the back of your credit card.
If your address has changed since your last check order, please give us a call at 407-896-9411 or 800-896-9411 and we will order the checks for you. Only use the check order online if the information has not changed since your last check order.
No. To get your free box of checks, you must give us a call at 407-896-9411 or 800-896-9411 and request the free box. If you order checks online, you will be charged.
Addition Financial has contracted with another call center who will take our overflow calls.  This minimizes the hold time for our members and gives our members after-hours support.  If the member service representative is unable to answer your question, they will submit a service event/ticket and an Addition Financial representative will respond to you directly.
You can make a loan payment online via your online banking account, over the phone or in person at any of our branch locations.
You may change your address by calling us at 407-896-9411 or 800-771-9411 (outside Orlando). Or visit any branch location with new proof of residency.
Our routing number is 263181384.
Yes, visit this link to schedule an appointment with an Addition Financial representative.

Online Banking

Your browser saves a copy of Web pages you access in a special folder called a cache. Sometimes an older version of the Log In page is still in the cache and your browser does not load the new page when you try to log in. Try emptying your cache. (See your browser help for instructions on emptying the cache or clearing the history.) Then close and reopen your browser and try logging in again.

To clear your cache in Internet Explorer:

  1. Click the gear symbol in the top right corner, select Internet Options.
  2. Select the General tab.
  3. In the Temporary Internet Files section, click Delete Files. Click OK in the pop-up box.
  4. In the History section, click Clear History. Click OK in the pop-up box.
  5. Click OK on the main Internet Options screen.
  6. Close your browser and then restart.

Your registration may still be pending or your registration has been delayed. Please try again later. If the problem persists, please contact Member Service for assistance at 407-896-9411.

Windows: Internet Explorer, Firefox, Safari, Google Chrome
Mac: Safari, Firefox
From the Menu option select “Profile” then select “My Account Numbers."
Log into your online banking account.  From the Menu option select “Profile” then select “Update profile” and “Change Profile”.
From the Menu option select “My Profile” then select “Settings” and “Change Statement Preferences."
Occasionally our online banking network experiences an outage; this is similar to an ATM machine that is out of order.  Please try your request again later and if you still get the same error message, please contact us at 407-896-9411 or 800-771-9411.
  1. Follow this link and fill out the required information then click submit.
  2. You will be taken to a new screen where you can reset your password.
From the Menu option select “Settings” then select “Manage Travel Settings"
Log into online banking and view your payment history for the transaction. You can submit a payment inquiry or stop the payment if it was not sent electronically.
Log in to online banking, select bill payer and select "view demo."
Yes, you can set-up an external transfer by logging into your online banking account under "transfer funds."

Locations & Services

  1. Follow this link and find the category of loan you would like to apply for then select “apply now” if you are already a member of Addition Financial, or “Join & Apply” if you would like to become a member.
  2. Fill out the application in its entirety.
  3. Once you finish your application, a member service representative will review it and call you with next steps.
Yes we do. We have notary services at select branches. Visit our Locations & Hours page to learn which branches offer the service.
Yes, we have safe deposit boxes at select branch locations. To see which branch offers safe deposit boxes, please visit our Locations and Hours page.
You may see a full listing of our savings, mortgage, business, credit card, and loan rates on our rates page.
You may see our full list of branches and ATMs on our Locations and Hours page.
You may open an account over the phone, in person at any branch or online.
Addition Financial hosts e-recycling and shredding events periodically throughout the year, so please check our events page for upcoming shred event.
  • Apopka
  • Clermont
  • East Orlando
  • Kissimmee
  • Lake Nona
  • Mills Avenue
  • Sanford
  • South Orlando
  • St. Cloud
  • Winter Garden

See our locations page for more information.