The easiest way is to log into your online banking account. From the Menu option select “Profile” then “Update Profile” and “Change Profile”. Click the blue “Edit” button to change anything in your profile including your name and address. You may also stop by a branch or call us to update your information.
Addition Financial has contracted with a trusted and secure contact center staffed by trained professionals who can answer calls on our behalf to avoid long wait times. The service also provides our members with after-hours support for some basic services. If the agent is unable to answer your question or complete the service you requested, they will submit a service event/ticket and an Addition Financial representative will respond to you directly.
No. To get your free box of checks, call us at 407-896-9411 and request your annual free box. If you order checks online, you will be charged for the order.
If your address has changed since your last check order, please give us a call at 407-896-9411 and we will order the checks for you. Only use the check order online if the information has not changed since your last check order.
To dispute a charge online:
View your credit card transactions.
Click the “dispute” button next to the charge you would like to dispute.
To dispute a charge over the phone:
Call the credit card fraud department at 1-800-235-7728.The phone number is also listed on the back of your credit card.
No, you must use your routing number and your 14-digit checking or savings account number.
First, reach out to the other financial institution to cancel the payment. If they are unable to cancel the payment, stop by a branch or give us a call to complete a Written Statement of Unauthorized/Improper ACH Debit Activity. This form needs to be completed and signed before the funds can be returned to your account.
Since you present your card before you pay for gas, the purchase will not automatically be declined at the pump if you don’t have enough funds in your account to cover the entire purchase. Instead, you will be charged the full amount on your card and your account will be overdrawn, resulting in a fee.
To ensure you don’t accidentally overdraw your account, keep track of your balance by logging into online banking or checking our mobile app. It’s a good practice to check your balance before you start to fill up.
You can add an external account to transfer to and from another financial institution by following these steps:
From the Account Summary page, click "Settings".
Click "Manage External Accounts".
Click "Add an account at another financial institution that is not listed”.Follow the prompts.
Addition Financial will send small trial transactions that will validate the information you entered. The process may take up to three days.
Monitor your account at your other financial institution to review the amounts deposited by Addition Financial.
Return to Addition Financial online banking and on the Manage External Accounts sub-tab click the “Verify” link.Enter the trial amounts.
Once the verification process is completed, the status will change to “Active”.
For printed proof of payment, please call us at 407-896-9411.
Follow this link and fill out the required information then click submit.
You will be taken to a new screen where you can reset your password.
If you are still having trouble logging in, give us a call at 407-896-9411.
Occasionally our online banking network may be temporarily unavailable due to routine maintenance or system issues. These outages generally do not last long. Try your request again later and if you still get the same error message, contact us at 407-896-9411.
Windows and Mac: Current stable versions of internet browsers (Google, Microsoft, Apple, Mozilla, etc.)
Mobile App: iOS or Android version capable of supporting the newest version of our app.
If you are having trouble logging into online banking, please call us at 407-896-9411.
Locations & Services
Follow this link and choose the type of loan you would like to apply for, then select “apply now”.
Before you can apply for a loan, you’ll need to become a member of the credit union. You can join and apply at the same time. Follow this link and select “Join & Apply”.
Fill out the application in its entirety.
Once you finish your application, we will review it and call you with next steps.