Avoiding Fraud: 10 Do's and Don'ts


  • Be Observant

    When withdrawing cash from ATMs, look for wobbly parts and malfunctioning screens as these may indicate the presence of a card skimmer. Contact your card issuer immediately if you inadvertently insert a card into a suspicious ATM.

  • Know Your Daily Balance

    Stay up to date on your checking and savings transactions. Sign up for mobile card controls and alerts that notify you of transactions – with the option to block those you don’t recognize.

  • Check Your Credit

    Identity thieves are hard at work opening accounts in the names of innocent consumers – don’t let this be you. Every consumer in the U.S. is entitled to receive a copy of his or her credit report once a year. Here is a link to get you started: https://www.annualcreditreport.com/index.action.

  • Check Your FICO Score Regularly

    Many credit unions display it when you log into their online banking systems. You can also access your FICO score at www.MyFICO.com for a nominal fee.

  • Read the Fine Print

    Before submitting payment information or even clicking links, double check all URLs and e-mail addresses. Make sure there are no extra commas or other unusual characters. Fraudsters are masters at impersonating brands and individuals. Run frequent virus scans on all home PCs and Android devices as well.


  • Swipe Cards

    EMV chip cards and digital wallets like Apple Pay are much more secure than that old magnetic stripe. If a business is still asking you to swipe at checkout, shop elsewhere.

  • Download Unfamiliar Apps

    There are many unlicensed banking apps out there, and many popular smartphone apps today that appear harmless – but they could contain risky code. If you need to access mobile banking, get the app from your credit union’s website – not Snapchat.

  • Talk to Unknown Callers

    If you don’t recognize the phone number on the other end of the line, don’t answer. Fraudsters are aggressive, and there are many tools out there they can use to synthesize human voice now. Don’t give away a sample of yours.

  • Believe Everything You Read

    Fraudsters love to catch people when their resistance is down and frequently attach a sense of urgency to their requests. If someone calls or texts you with a “very important message from your card issuer”, don’t pick up and don’t respond. Place a separate call to your card issuer to assess the situation.

  • Store Card Numbers on Merchant Sites

    A breach on any site can send your card data straight to the dark web. Use Visa Checkout and Masterpass instead to protect sensitive card data, and always look for that little lock in your browser window to ensure that a webpage is secure.

Information provided by Co-op Financial Services.