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Digital Banking FAQs

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Account Access

 

Below is a list of required criteria to help keep your account safe and sound.

Username must:

  • Have 8–32 characters
  • Only contain letters, numbers, and the following special characters: !@#$%^&*()`~=+[]{};’:”,/?<>_\-

Password must:

  • Have 8-32 characters
  • Contain at least one letter
  • Contain at least one number
  • Only contain letters, numbers, and the following special characters: !@#$%^&*()`~=+[]{};’:”,/?<>_\-

NOTE: Usernames, first/middle/last names, common words/phrases and Addition Financial member numbers are not allowed in usernames or passwords; the Digital Banking system will reject them if any of those identifiers are attempted to be included.


The Digital Banking log in box is on the homepage of the Addition Financial website, if you’re on a desktop. If you’re on a mobile device, download the Addition Financial app to log in or register as a new user.
Yep! Visit the log in screen for Digital Banking. Select ‘Forgot your username or password?’ option and follow the prompts. Still need some help, contact us at 800-771-9411.

 Yes. If you do not have an email address currently listed on your account, please contact us 800-771-9411 to have one added. A valid email address is required to access Digital Banking.

Additionally, you will not be able to use the same email address as another member.

 

No. You will need to provide an individual email address to access your profile and account information in Digital Banking.
Windows and Mac: Current stable versions of internet browsers (Google, Microsoft, Apple, Mozilla, etc.) Mobile App: iOS or Android version capable of supporting the newest version of our app.

Nope! If you have multiple Addition Financial accounts, you can easily access all of them by switching account profiles while logged in. To do this, tap or click your profile picture, then select which account you’d like to view. That's all there is to it.

Very little, actually. The navigation is slightly different because of the different screen sizes. Otherwise, the only differences will be:

  • The ability to deposit checks from the app using your phone’s camera.
  • Facial and/or fingerprint recognition to log in on the app.
  • A quick view of your account balances without having to log in to the app.
You can take your pick between the two versions to view your accounts, transaction history, and check images, as well as schedule bill payments, transfer funds, open an account, apply for a loan, sign up for and view online statements, and even schedule in-person branch appointments.

Yes. To get started with your own login, register using any member number where you’re an account holder on all the deposits and loans. Once logged in, you’ll see a personalized view of all your deposits and loans at Addition Financial across any other membership accounts you hold.
Funds deposited via remote deposit service may not be immediately available. For additional information, please refer to our Deposit Availability Policy. To view a complete list of your remote deposit status(es) and history, log in to your account, click on the Deposit option and review the History tab. Please retain all deposited checks for 60 days and then securely destroy them.

 
 

Account Management

 
Yes, you can edit your dashboard to categorize, rearrange or hide your accounts from view. Click here for the “how-to” video on this simple process.
That is a push notification that is sent to verify your identity when using Digital Banking on your mobile device. 

When you’re on your mobile device and logged in, you can control whether you want to use push notifications by going to Profile → Security → Authentication → Push Authentication.

Authorized Required screenshot
Glad you asked! Clicking “New” will allow you to open a new savings or certificate account. The “Connect” button allows you to connect external accounts from other financial institutions so that you can get a holistic view of your financial wellness, all within your Addition Financial Digital Banking experience.  It’s part of our new Financial Wellness Tool available in Digital Banking.

New and Connect buttons image

Please note: Connecting external accounts for the purposes of transferring money is done through the ‘Make a Transfer’ section – not through the “Connect” button on the dashboard.

¡Sí! Select ‘User/Profile Settings’ and select ‘Espanol.’
Log into Digital Banking. Select the applicable account, select ‘Details’ to Member Number, Routing Number 263181384, and account MICR number. 

Thanks for wanting to go green. Log into Digital Banking. Select ‘Documents and Statements’ from the ellipsis more link option (or the Menu option in the app). Once in ‘Documents and Statements’ toggle to ‘Online Statements only.’ You’ll now have electronic access to your account and credit card statements, tax forms, and notices, and can download or print them any time you’d like.

Log in to Digital Banking. Select ‘Travel Notice’ from the ellipsis more link option and follow the prompts.

Absolutely. You can set alerts for activity on your accounts and cards as well as notifications of suspicious activity. Get alerted when your balances dip below or go above a certain amount, when checks clear, when your loans are due, and much more. These alerts can be sent via email, text, or push notification. 

Great news, all Addition Financial debit and credit cardholders are automatically enrolled for fraud text/email/call alerts.

We’ve expanded our financial resources to include some new and improved tools, available from your dashboard and integrated with your account history: 

  • Savings Goal. By creating a savings goal, you can allocate funds from one account to another (i.e., checking to savings) to reach your goal by a target date. The tool measures your goal by tracking incoming and outgoing funds from that savings account.

  • Financial Health Checkup. This tool assesses your spending, debt, credit score, planning behaviors, and savings and even offers personalized recommendations.

  • Spend Forecast. This tool forecasts your spending and income obligations based on transaction history, giving you a good idea of how much money you’ll have at a certain point in the future.

  • Spending Analysis. A breakdown of your spending habits by category in a graphical format (recategorize your transactions at any time for a more refined view). This tool also compares your spending habits in the displayed time span with the previous period. You can even customize the analysis to include all of your accounts or just select ones.

  • Aggregate External Accounts. Link external accounts you own to your Digital Banking dashboard, creating a one-stop hub.

You can even customize your dashboard to prioritize which tools you’d like to use on a regular basis. Just select the pencil icon next to Dashboard and you are on your way.

At this time, My Offers are only available to primary account owners; therefore, joint members will not see 'My Offers' when they log into Digital Banking.
 
 

Information for Business Members

 
There sure is! Click here for the Business User Guide.

No! If you are primary or joint on a retail account and business account, you will be able to access all accounts with one log in. 

Business accounts have many of the same features. The only differences are that Business accounts do not have access to Skip-a-Pay, Instant Transfers or Financial Tools.
 
 

Payments & Transfers

 
No.  If you have a loan payment at another financial institution, you will need to set up a Bill Pay payment or Instant Transfer (if the receiving financial institution participates in Instant Transfers). 
If you need to make a transfer, or accept a transfer, from another member that isn't on your account, you will need to establish a Member to Member transfer.  Follow these steps or watch our how-to video to get your transfer set up.

Steps to Accept a Transfer FROM Another Member
  • Select ‘Make a Transfer’ from the main menu.
  • Then, select the ‘Member to Member Accounts’ option.
  • Next, select ‘Create Code’ – you’ll provide this code to the member whose account you want to accept a transfer from.
  • Share the M2M code with the member so they can make transfers to your account.
  • Once accepted, the member will see your account as available for transfers.
Steps to Make a Transfer TO Another Member
  • Select ‘Make a Transfer’ from the main menu.
  • Then, select the ‘Member to Member Accounts’ option.
  • Next, select ‘Add Account’ and enter the M2M Code the member has provided to you and give their account a nickname.
  • Congratulations - you can transfer money to another member’s account!

Please note: You will only be able to transfer funds to the accounts of members that you’ve added in Digital Banking. Funds withdrawals, balance information and full account number information from another member’s account/s will not be available.

 
 

Using the Mobile App

 
iOS 17.5 or Android 14.0 are recommended
Visit your Apple or Google Play store to get it downloaded or click the icons below.
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Download on the App Store

Get It On Google Play