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Personalized Virtual Banking

Banking by phone is now easier and more secure than ever.

Meet Addi, your personal virtual assistant.

Addi is your friendly phone banking assistant, here to make support simple, secure, and personalized. Whether you’re checking your account, applying for a loan, or just have a quick question, Addi is available 24/7 to meet your banking needs. She’s smart, approachable, and ready to connect you with the right answers, or transfer you to a live representative when needed. With Addi, getting help is just a call away.

Check out our Guide to Talking to Addi to learn more and get started.

Addi is available now and ready to help with all your banking needs at 800-771-9411.

Reasons to love Addi

We’re ditching the old touch-tone telephone banking system

With Addi, you will get real-time banking assistance by telling her what kind of banking you need to do.

Your money never sleeps, and neither does Addi

24/7. She’ll be ready to answer all your banking questions and provide fast personalized service.

Addi can transfer you to a live representative

Should you need support beyond her capabilities, Addi will be able to transfer you (don’t worry – she won’t take it personal).

Frequently Asked Questions (FAQs)

Your security is our top priority. Addi uses multiple layers of protection to verify your identity and keep your information safe, just like our live team members do. When needed, she can securely verify your identity using your Social Security number and a one-time passcode.

You won’t have to start the authentication process all over again. If you’ve already verified your identity with Addi, that authentication carries over when you’re connected with a live team member. This helps the team member get right to work helping you.

Just say your question and Addi will jump in to help! She responds best to short, clear phrases. One question at a time works best. You can ask things like, "How do I check my loan status?"" or "Where can I apply online?" and Addi will guide you to the right place. Keep in mind, Addi is an automated assistant, not a live representative. But if she can't answer your question, she'll connect you with an Addition Financial Credit Union team member during business hours.

Absolutely! Addi is constantly learning and improving. Our team is always working behind the scenes to expand her capabilities, add new features, and make her even more helpful. As we grow, so will Addi, so you can expect her to answer more questions and assist with even more tasks in the future.

Not always. You won’t need to verify your identity for general questions, such as asking for our routing number or branch locations. If you’re asking about your account or need to complete an account-specific task, Addi will ask you to verify your identity first.

Starting in September 2026, give Addi a call at 800-771-9411. She’ll be ready to assist you with a number of your banking service needs.

Yes! If you’ve created nicknames for your accounts in Digital Banking, you can use those nicknames when talking to Addi. This makes it easier to find and reference the account you’re looking for without having to remember the full account name.

Intelligent routing and callback reduce time to identify and solve problems
Option to request a callback instead of waiting on hold
Addi gathers the right information to connect you to the correct department, no need for multiple transfers
Smooth transitions from automated to human support for complex issues like login errors, card activation, loan questions, and account updates

We’re making telephone banking easier and more convenient! You’ll no longer need a PIN or account number to access your accounts. Instead, you’ll use your Social Security number to get started. This allows you to access all of your related accounts under one login, so you won’t have to hang up and call back when you want to access a different account.

Here are just a few of the things Addi can answer questions about:

Account balances
Fund transfers
Recent transaction history
Loan payments
Our address and routing number
Digital Banking access and login
ATM and branch locations
Deposit and loan products
Account opening and required documents

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