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Routing Number: 263181384
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Meet Addi

Telephone banking is about to get a lot easier this coming September.

Meet Addi, your personal virtual assistant.

This September, we’re launching a friendly virtual assistant named Addi whose mission is to make telephone banking support simple, secure, and personalized. Whether you’re checking your account, applying for a loan, or just asking a quick question, Addi will be available 24/7 to guide you through the process. She’s smart, approachable, and ready to connect you with the right answers, or transfer you to a live representative when needed. With Addi, getting help is just a call away.  

Addi will be ready to help with all your banking needs at 800-771-9411 , in September 2026.  

Reasons to love Addi

We’re ditching the old touch-tone telephone banking system

With Addi, you will get real-time banking assistance by telling her what kind of banking you need to do.

Your money never sleeps, and neither does Addi

24/7. She’ll be ready to answer all your banking questions and provide fast personalized service.  

Addi can transfer you to a live representative

Should you need support beyond her capabilities, Addi will be able to transfer you (don’t worry – she won’t take it personal).   

Frequently Asked Questions (FAQs)
Starting in September 2026, give Addi a call at 800-771-9411. She’ll be ready to assist you with a number of your banking service needs. 
Here are just a few of the things Addi can answer questions about:

 

  • Account balances
  • Fund transfers
  • Recent transaction history
  • Loan payments
  • Our address and routing number
  • Digital Banking access and login
  • ATM and branch locations
  • Deposit and loan products
  • Account opening and required documents 

 

  • Intelligent routing and callback reduce time to identify and solve problems
  • Option to request a callback instead of waiting on hold
  • Addi gathers the right information to connect you to the correct department, no need for multiple transfers
  • Smooth transitions from automated to human support for complex issues like login errors, card activation, loan questions, and account updates

 

Just say your question and Addi will jump in to help! She responds best to short, clear phrases. One question at a time works best. You can ask things like, "How do I check my loan status?"" or "Where can I apply online?" and Addi will guide you to the right place. Keep in mind, Addi is an automated assistant, not a live representative. But if she can't answer your question, she'll connect you with an Addition Financial Credit Union employee during business hours.
Absolutely! Addi is constantly learning and improving. Our team is always working behind the scenes to expand her capabilities, add new features, and make her even more helpful. As we grow, so will Addi, so you can expect her to answer more questions and assist with even more tasks in the future.
Your security is our top priority. Addi uses multiple layers of protection to verify your identity and keep your information safe, just like our live representatives do.

How Can We Help?

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Routing Number:

263181384

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